2 minute read
Online cruise agency significantly grows its business since implementing the tech firm’s iSell platform
Valued Traveltek customer World Travel Holdings UK has gained industry recognition for growing its Cruise118.com brand at a rapid rate in 2017, bagging Travel Weekly’s Agent Achievement Award for National Large Cruise Agency.
The online cruise agency, which is one of three UK brands owned by World Travel Holdings UK, has seen its overall business rocket since it went live with Traveltek’s iSell solution in December (2016).
At the same time, bookings for its sister brand, Six Star Cruises, have also increased, thanks to the efficiencies iSell has delivered.
“We were looking for a system that provided the ability to package and sell ‘cruise-only’, ‘fly-land-cruise’ and cruise package holidays,” explained World Travel Holdings UK Managing Director James Cole.
“Traveltek delivered an outstanding system for us and we couldn’t be happier. At every customer touch point, the World Travel Holdings UK brand values are represented, providing us with an opportunity to impress, engage and encourage customer loyalty.”
In reaction to the Travel Weekly award, Cole added: “It is fantastic news to have won and totally unexpected. I am so proud of what we have achieved and this award is for all the staff who work on the Cruise118.com brand; I am speechless.”
The World Travel Holdings UK management team had the goal of investing in a technology platform that would increase the level of integration between business processes, compared to its previous collection of systems.
“Increased sales, access to a wide selection of bookable inventory, enhanced customer experience, in-house productivity gains, and multi-channel coverage are all now available to World Travel Holdings UK,” commented Traveltek COO Kirsty Orr.
“This has been an exceptional partnership so far and the recent accolade received by the Cruise 118 brand at the Agency Achievement Awards proves this.
She added: “We really enjoyed working closely with the company to help achieve its short- and long-term business goals. World Travel Holdings UK has already seen additional transactional revenue opportunities achieved through the introduction of new suppliers, made possible with by its partnership with Traveltek.”
