While our headquarters are located in Glasgow, UK, we operate as a remote-first company. Our 90 dedicated team members are dispersed across the United Kingdom, Europe, India, Australia, America, and Canada. We are committed to providing exceptional customer service to our clients, all while prioritizing the well-being and support of our valued team members.
About Traveltek
Why Choose Us
Discover what sets us apart from the competition
Not only do we have an award-winning product range dedicated to the leisure Travel market, but we also ensure we deliver high quality customer service and invest in our people.
Dedicated to Leisure Travel
For over two decades, Traveltek has been at the forefront of delivering cutting-edge booking solutions to travel agents, tour operators, and wholesalers, earning recognition as a global leader in travel technology. Our extensive suite of meticulously crafted products empowers our worldwide clientele to work more efficiently, boost their profitability, and elevate customer satisfaction and loyalty.
Established in 2002 by the now-retired CEO, Kenny Picken, Traveltek has evolved from its modest beginnings into a premier Software as a Service (SaaS) provider within the travel industry. What truly sets us apart is our advanced booking solution, a hallmark that has earned us the prestigious ‘World Leading Dynamic Packaging Solutions Provider’ title at the World Travel Awards for an unprecedented five consecutive years. Furthermore, we remain steadfastly committed to enhancing our customer service offerings to ensure they consistently meet the evolving needs of our valued clients.
Our Brand Values
Integrity
In every decision we make, we consider the global impact on people and the planet to do the right thing.
Agility
We constantly strive for speed and accuracy through agile ways of working. We focus on value and increased productivity through learning and adapting.
Tenacity
Our mission drives us to seek out challenges and achieve our goals through a culture of learning.
Simplicity
We always keep our customers, travellers and team members in mind, communicating and designing with ease and clarity.
1. What we do
We provide a state of the art suite of products that simplifies searching, booking and managing leisure travel. We help our travel customers navigate through millions of travel options, air, land and sea, locally and globally to find the right travel choice for them.
2. How we do it
We power our technology through a vast amount of data and over 20 years experience in the technology and leisure travel industry. We continue to build technology products that provide connectivity and innovation for our travel partners and their customers.
3. Why we exist
We exist to make travel connectivity seamless. Providing travel technology products that promote exploration, enrichment and education.
We Value our Customers
Our Focus on Agility
Over the last few years at Traveltek we have focused on agility and adapting to new ways of working for our customers. Our investment into AWS in December 2020 was a step change for our business, improving scalability, security and stability for our customers and their end travellers. As a business we introduced Jira to manage our Customer Service desk and have invested in all area’s of our business to improve our service and internal processes.
Our Approach to Integrity
Our job is to make selling travel simple for our customers. Travel technology is a complex world and we have pioneered some true industry firsts, including first online dynamic packaging product, first aggregated tour operator search and lots more. In every decision we make we put the customer first, customer service is at the heart of our business. Our investments in Cruise and Travel technology are all to build a best-in-class system for our customers. We are Tier 1 PCI compliant and GDPR enabled, providing you with complete peace of mind.
Testimonials
When we were looking at partners to work with, Traveltek was the clear choice. Their years of experience and commitment to delivering a world-class product, made our decision easy.
By adding the CruiseConnect platform to our growing technology offerings, we are providing our members a booking tool that will create efficiencies in the ever-expanding cruise segment.
